Summary:
This law seeks to promote and protect consumer rights (in Spanish, "protección derechos del consumidor") and establishes equity, certainty and legal security in relations between providers and consumers.
Description:
The law establishes basic principles of consumer relations to protect consumers rights (in Spanish, “protección a los derechos del consumidor”). These main principles are:
- the protection of consumer life, health and safety (Article 1, I);
- the need of adequate and clear information (Article 1, II).
The law prohibits deceptive and abusive advertising, coercive and unfair business methods, and abusive practices and clauses (Article 1, VII). In addition, the law brings the definition of:
- Deceptive or abusive information or advertising: characteristics or information related to any good, product, or service that may or may not be true, or that could be deceptive or confusing for consumers. (Article 32)
The Federal Consumer Protection Agency [Procuraduría Federal del Consumidor – PROFECO] must encourage a culture of responsible consumption. This term refers to a conscious, informed, healthy, and sustainable way of consumption. Moreover, it includes good decision-making with sufficient, appropriate, and adequate information in order to protect consumers rights (in Spanish, “protección a los derechos del consumidor”).